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Returns & Exchanges

We take great pride in our products, and hope you are delighted with your purchase or gift from Babybay. If for any reason you aren't completely satisfied, we make it easy to get exactly what you want.

All returns may be made via mail or in our stores, whichever is most convenient for you. Non-sale merchandise in new or unused condition may be returned with your packing slip up to 30 days from the purchase date for a full refund (less shipping costs and surcharges).  

Refund Method

1. If the incorrect product is delivered then we will bear the return shipping cost.
2. For all other baby products, we will refund full amount  (less shipping costs and surcharges), In case if the customer availed free shipping facility then we will refund 90% total amount.
3. Mode of repayment would be same as the one used during purchase.
4. Refunds for cash on delivery would be made in the form of Direct Bank Transfer to customer account.
5. Refunds will happen within 15 days of receipt and inspection of good.

Please note that a 20% restocking fee will be applied against all new and unused furniture and gear merchandise returned in an opened or missing box.

Return Policy Exceptions
All purchases made of monogrammed, perzonalized, special-order, and sale items are final. All breastfeeding and potty product sales are also final, due to health and hygiene concerns. No refunds or store credits are available on any of these purchases. Please be aware that Babybay reserves the right to refuse any return if they do not meet our return requirements.

For mail-in returns:

1. Repack the item in its original box and attach your pre-printed return label.
2. Complete the form on the back of your packing slip and include it (or a photocopy) with the item(s) you are returning.
3. Consider insuring your package in case it is lost or damaged in transit. Babybay cannot be responsible for items that do not arrive at our warehouse.
4. Mail your return with the appropriate postage to:


Babybay Returns,
2/18, Chinna Venkatasamy Street,
Sanankuppam, Ambur,
Tamil Nadu, India - 635814.

If you no longer have your packing slip, please email us at wecare@babybay.in or call our Customer Service Department at +91-8608000012, Monday – Friday, 8am – 7pm IST and Saturday, 11am – 6pm IST to obtain your order number. All messages, whether by phone or email, will be returned within two business days. A packing slip or order number must be included in your return.

And, if you have any questions, don't hesitate to call us at +91-8608000012.



Kids and Baby Products Online at Babybay.in

Babybay.in isn't just a baby online store: it's a new parent online store. When stocking a nursery, there's a lot to take into account, and the choices can be overwhelming. Our goal is to make your job a whole lot easier — not by offering everything out there, but by offering the best of everything out there.

In other words, we've done the homework for you. Our collection includes all your must-have baby items, pre-sorted to include only the most healthy, stylish and innovative products available — from fun, bright bedding and furniture to gear, toys, baby care, cleaning products, and more.

Each product is carefully evaluated using the following criteria, which go far beyond basic product features and reflect what's most helpful to parents. The more of them a product meets, the better its chances of becoming a Babybay pick! Read More.

100% Healthy Kids and Baby products

Every parents number-one goal is a healthy baby, and babies developing systems are a lot more sensitive than adults. Thats why we work hard to find products that wont introduce any more toxins than necessary into your home. Sometimes that means organic products that avoid pesticides and chemicals, but it also includes things like nontoxic cleaning products made from plant-based ingredients, or plastics without toxins likes BPA or phthalates.

Innovative Kids and Baby products

Babybay products are just plain smart, whether it's a new twist on an old product, a smart, modern design, or a fresh idea that's altogether new. We are always on the hunt for the latest innovations in parenting - and that includes cool, new products that adapt the latest in technology to help the newest entrants in the world of parenting.

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